Heat Pump Coverage
When your heat pump sticks in the wrong mode or ices over, you call us — reversing-valve and defrost faults are covered on the Whole Home Repair plan.
Which plan covers this
Repairs to your heat pump are covered only on the Whole Home Repair plan, for future failures after the waiting period and up to the plan's limits. The HVAC Maintenance plan ($19.99/mo) covers seasonal tune-ups, not repairs.
What is heat pump coverage?
Heat pump coverage protects the outdoor unit that both heats and cools by reversing refrigerant flow, plus the indoor air handler or coil that delivers that comfort. MyHappyHome™ membership covers that dual-mode system so you are not paying separate emergency rates for winter and summer failures of the same machine. It is built for reversing-valve, defrost, and capacity problems unique to heat pumps.
When should you call for heat pump coverage?
Call when the unit stays stuck in heat or cool, ices over heavily in heating mode, or runs auxiliary strip heat almost constantly. Also call if supply air feels lukewarm in heating or outdoor coils stay frosted long after a defrost cycle should clear. Constant aux heat is a bill problem and a sign the heat pump side needs diagnosis quickly.
What usually fails?
Reversing valves stick or lose solenoid drive and leave the system in the wrong mode. Defrost boards and sensors fail so ice builds until capacity collapses. Outdoor TXVs misbehave under low temperatures. Contactors and dual-run capacitors fail like AC parts, but heat pumps also lose crankcase heaters that protect compressors in cold weather. Indoor units may keep calling for aux heat when the outdoor unit cannot prove capacity.
How MyHappyHome™ coverage helps
MyHappyHome™ sends a vetted heat-pump-capable tech under membership so dual-mode diagnosis happens once. Choose a plan on membership plans before ice season or peak cooling loads force an unplanned repair.
Learn more
Explore reversing valves and defrost in the heat pumps Learning Center, then enroll when you want those repairs covered.
Covered per your plan
For members, covered repairs are handled per plan, up to its stated limit, paid direct to the installer.
Qualified local pros
We coordinate an independent local contractor — not our own trucks.
Same-day when available
One request and we line up the visit and see it through to resolution.
$0 per visit for members
Home warranty brands charge $100–125 every time a pro comes out.
Repair limits, the $0 per-visit fee for members, and the 30-day waiting period are listed on the membership plans page.
Something broke? Get this fixed now.
We connect you with a qualified local pro, same-day when available. If you are not already covered, you pay for that repair directly — then membership can protect you next time.
Tell us what is wrong. We will help you get it fixed.
Describe the problem and share a few home details. We will connect you with a qualified local pro. If you are not already covered, you pay for that repair directly.
Talk to a MyHappyHome™ Advisor
Tell us a little about your home and we'll help you find the right coverage. A MyHappyHome™ advisor will reach out shortly.
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