These Terms of Service ("Terms") govern your access to and use of the My Happy Home website and your enrollment in and use of the My Happy Home home-repair membership program. By enrolling, using our website, or contacting us, you agree to these Terms. Please also review our Privacy Policy, which is incorporated into these Terms by reference.
Who we are
My Happy Home operates a home-repair membership program covering repairs to HVAC, plumbing, electrical, and major appliance systems for a recurring membership fee. We are based at 406 E Wabash St, O'Fallon, MO 63366. My Happy Home is a membership/coverage brand and coordinates repairs through a network of independent providers; it is not itself the licensed trade contractor performing on-site work.
Membership
A membership provides coverage for repairs to the systems and appliances described in your chosen plan. Coverage details, limits, and any optional add-ons are defined by your plan. A 30-day waiting period applies from your enrollment date before covered service requests can be filed.
Billing & cancellation
Membership is billed automatically on a recurring basis (monthly or annually, per your plan) so coverage never lapses. There is no long-term contract — you may cancel your membership at any time, effective at the end of your current billing period.
Covered service
When you request covered service, we coordinate a vetted, independent provider to diagnose and repair the issue. Coverage applies to covered items in normal operating condition; pre-existing conditions, misuse, and items outside your plan are not covered.
Service providers
Service is performed by independent, background-checked providers in our network. We carefully vet our providers, but they are independent contractors responsible for their own workmanship.
Acceptable use of this website
You agree to use this website only for lawful purposes. You may not attempt to disrupt or compromise the site's security, scrape or harvest data using automated means without permission, submit false information, or use our forms or messaging to send spam or abusive content.
Intellectual property
The My Happy Home name, logo, and all content on this website — including text, graphics, images, page layouts, and software — are owned by My Happy Home or its licensors and are protected by U.S. and international intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable license to view and use the site for your own informational and membership purposes. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the site without our prior written permission. All trademarks and brand features not owned by My Happy Home are the property of their respective owners.
Website assistant & automated tools
Our website offers an "Ask My Happy Home" tool that helps you find information. This tool performs an automated search of our own published website content and returns links to those pages; it is not a live human agent and does not provide personalized professional, legal, financial, or coverage advice. Answers may be incomplete or out of date, and nothing it returns is a binding statement of coverage. Your plan documents, these Terms, and your written membership agreement control in the event of any conflict. For account-specific questions, contact our member-support team using the details below.
Disclaimer of warranties
The website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. Coverage warranties, if any, are set out solely in your membership plan documents.
Limitation of liability
To the fullest extent permitted by law, My Happy Home and its affiliates, officers, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising from your use of the website or membership. Our total aggregate liability for any claim relating to the website or these Terms is limited to the amounts you paid to My Happy Home for membership in the twelve months preceding the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
Indemnification
You agree to indemnify and hold My Happy Home harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your misuse of the website or your violation of these Terms or applicable law.
Governing law & jurisdiction
These Terms are governed by the laws of the State of MO, without regard to its conflict-of-laws rules. You agree that the exclusive venue for any dispute not subject to arbitration (where applicable) shall be the state or federal courts located in or serving O'Fallon, MO, and you consent to the personal jurisdiction of those courts.
Privacy & your choices
Your use of the website and membership is also governed by our Privacy Policy. For California/CPRA and comparable state privacy rights — including how to opt out of the sale or sharing of personal information and how we honor Global Privacy Control — see Your Privacy Choices and our Do Not Sell or Share My Personal Information page.
Changes to these terms
We may update these terms from time to time. Material changes will be communicated to members, and continued use of your membership constitutes acceptance.
Contact
Questions? Email [email protected], call (855) 797-6944, or write to 406 E Wabash St, O'Fallon, MO 63366.