A service request, often called a claim, is a member's formal request for a repair under a home repair plan or home warranty. It records which system or appliance failed and the symptoms, is reviewed for eligibility under the plan terms, and, once accepted, leads to a scheduled visit from a repair pro.
Why it matters to you
MyHappyHome™ members submit service requests through the member portal after the 30-day waiting period. Each one is reviewed under the plan, a qualified independent local pro is matched to the job, and covered costs are paid direct to the installer.
Practical guidance
Describe the symptom plainly when you submit: what stopped working, when it started, any error codes, and anything you already tried. Having the model and serial number from the equipment label on hand speeds up diagnosis.